Last Updated: 02/07/2025
Welcome to Araya.ng (“Araya,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our telemedicine platform.
By accessing or using Araya.ng, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information:
a. Personal Information
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Name, email, phone number, date of birth, gender
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Address, government-issued ID (for verification)
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Payment details (processed securely via third-party providers)
b. Health Information
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Medical history, symptoms, prescriptions, diagnoses
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Doctor-patient communications
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Lab/test results (if uploaded)
c. Technical & Usage Data
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IP address, device type, browser, operating system
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Cookies, analytics (e.g., Google Analytics)
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Logs of app/website interactions
2. How We Use Your Information
We use your data to:
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Provide telemedicine consultations and healthcare services
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Verify identity and prevent fraud
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Process payments securely
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Improve platform functionality and user experience
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Comply with legal obligations (e.g., medical records retention)
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Send updates, surveys, or promotional offers (with consent)
3. Data Sharing & Disclosure
We may share your information only in these cases:
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Healthcare Providers: Doctors, pharmacists, or labs involved in your care.
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Legal Compliance: If required by law (e.g., court orders, public health risks).
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Service Providers: Trusted third parties (e.g., hosting, payment processors) under strict confidentiality agreements.
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With Your Consent: For purposes you explicitly authorize.
We do not sell your data to advertisers or third-party marketers.
4. Data Security
We implement industry-standard measures to protect your data:
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Encryption: SSL/TLS for data transmission, secure storage.
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Access Controls: Restricted to authorized personnel only.
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Regular Audits: Security assessments to prevent breaches.
Despite safeguards, no system is 100% secure. Report suspicious activity to [support@araya.ng].
5. Your Rights
You have the right to:
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Access, correct, or delete your personal data.
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Withdraw consent for marketing communications.
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Request a copy of your health records.
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Lodge complaints with relevant data protection authorities.
To exercise these rights, contact us at [support@araya.ng].
6. Cookies & Tracking
We use cookies to enhance user experience. You can disable cookies via browser settings, but some features may not work.
7. Third-Party Links
Our platform may link to external sites (e.g., pharmacies, labs). We are not responsible for their privacy practices.
8. Children’s Privacy
Araya.ng is not intended for users under 18. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For questions or requests regarding your privacy, email:
Email: support@araya.ng